![]() – Support for booting the computers remotely using the Wake On LAN (WOL) standard is added. This enables to control the accessibility of USB devices. – Support for creating USB Configuration Deployments is added. – The USB Port details can be fetched for Windows assets. – Support for the following fields is added to the Hardware Asset CSV Import file: For example: The request status “In Progress” for Technician Portal and be defined as “In Process” for the Support Portal. – The Request Status appearing on the Technician and Support Portals can be defined separately. – The following custom fields are added to the Feedback Form: Also, support for the Subject field is added to the Request Form Rule Conditions. The fields in the Conditions dropdown are grouped into Request Fields, Requester Fields, and Logged-in User fields.The options are: On Form Load, On Field Change, and On Form Submit. Rule Event: This enables to set on which event the form rule should get executed.The options are All Users, All Technicians, and All Logged-in Users. Rule Applicable For: This enables to select the users for whom the rule should be applied.Rule Execution On: This enables to execute the form rule at the time of Create, Edit, and Create and Edit.– The following fields are added to the Request Form Rule and Service Catalog Form Rules: Based on these permissions, the technician or requester can fill in the details while creating a request. – While adding or editing fields (Custom and System) in the Request Form, permissions can be set for technicians and requesters. – Support for fields “Resolved By” and “Closed By” is added to the Request list page and Column Selection. Also, suggestions for knowledgebase and response templates can be viewed. It enables to view the suggestions generated by ServiceOps for fields like Technician Group and Category based on the model built. – Support for Smart Suggestions is added to the Request Management module. – Support for printing the Approval and Request Information details is added. – Support for importing requests via a CSV file is added. Note, all the custom field types except for Text Area are supported. – Support for creating a Requester Group with User Custom fields in Conditions is added. – The Requester field is kept blank by default while raising a Service Request from the Technician Portal. – A complete guide to set up the ServiceOps can be viewed using the option Product Guide. – Support for uploading a dark theme logo is added. – Support for exporting the Dashboard in PNG format is added. Each tenant can be customized as per the customer’s preference. – Multi-Tenant Support: With multi-tenant support, the user can create multiple tenants, and serve more than one customer with a single ServiceOps instance. The service providers can create multiple customized Support Portals as per the end client’s preference. – MSP (Managed Service Providers) Support: The MSP feature allows the service providers to support multiple clients with a single ServiceOps instance. – The Current Date option can be selected while setting the Default Value for the Custom Datetime This is applicable in all the modules. It is available for Request, Problem, Change, Release, Purchase, and Asset (Linked Events) modules, respectively. – The Relations tab is added to the My Approvals Details page. – Support for rich text is added in the note description while approving or rejecting a ticket in the My Approvals module. – The maximum upload file size is displayed while attaching a file. – Support for the Spanish and French languages is added. – Support for mac OS patch management is added. ![]() – Support for selecting a Category while creating an Incoming Email Server is added. Previously, it worked on Create and Edit pages only. – The Request Form Rule now works on the Details page, also. – The tab key now works in the sequential order in the Request Create form. – Support for setting the text font size in the application is added.
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